September 15–16, 2026 | Iyaman Hall, CCDC
College of Business Education and Administration successfully conducted a two-day Seminar and
Workshop on Airline Operations and Hospitality on September 15–16, 2026, at Iyaman Hall (SHS Hall).
The activity provided students with valuable knowledge, practical experiences, and meaningful insights into the aviation and hospitality industries.
The seminar focused on essential areas such as aviation, airline operations, customer service, effective communication, grooming, safety and security, emergency procedures, and passenger management. Through interactive discussions and hands-on activities, students were given opportunities to connect classroom learning with actual industry practices.
Day One: Building Essential Skills for the Industry
The first day featured topics designed to strengthen the students’ foundational knowledge and
professional skills. These included Introduction to Aviation, Grooming and Personality Development,
Effective Communication and Public Speaking, Customer Service Excellence, Inflight Food and Beverage Service, and Office Administration.
The workshops and activities encouraged students to actively participate and apply the concepts
presented by the speakers. The sessions emphasized the importance of professionalism, confidence,
proper communication, and excellent customer service in creating positive experiences for guests and passengers.
Day Two: Understanding Airline and Cabin Operations
The second day focused more closely on airline and airport operations. Students gained insights into
cabin crew responsibilities, cabin safety and security, inflight operations, emergency procedures,
passenger management, and airport operations.
The safety demonstrations and emergency scenario activities became among the most engaging parts of the seminar. These practical exercises allowed students to appreciate the importance of proper training, teamwork, communication, alertness, and appropriate decision-making when dealing with different situations in the aviation industry.
Scholarship Opportunities for CBEA Students
One of the highlights of the two-day event was the surprise opportunity extended to the fourth-year
students by the guest representatives. Two students were selected to receive training scholarships- one student receiving a 100% scholarship (Heartchel Munoz-BSTM student) and another receiving a 50% scholarship(Myrtel Ibayan- BSHM students).
Adding to the celebration was the fact that the selected students came from both Tourism Management and Hospitality Management, making the opportunity particularly meaningful for the participating programs. The scholarships provide the students with an opportunity to acquire additional knowledge and training that may complement their academic preparation and help them pursue their future career goals. CCDC-CBEA Family extends its heartfelt gratitude to PTC Aviation Training Center for providing this valuable opportunity to the students. Their generosity and support have opened another avenue for the students to learn, develop their skills, and prepare for their chosen careers.
Appreciation to the Guest Speakers
The College of Business Education and Administration (CBEA) extends its heartfelt appreciation and
gratitude to their distinguished guest speakers, Ma’am Glenda Sanchez-Nicanor and Sir Dennis Del Mar, for gracing the two-day Seminar and Workshop on Airline Operations and Hospitality.
Ma’am Glenda Sanchez-Nicanor is a Faculty Member of the Lyceum of the Philippines University –
Manila, College of Tourism and Hospitality Management (CTHM), a Trainer at PTC Aviation Center, a
former Flight Attendant of Philippine Airlines (2003–2021), and a former Cabin Supervisor of Emirates
Airline. Her extensive experience in the aviation and hospitality industries provided our students with
valuable knowledge, practical insights, and meaningful perspectives on the demands and opportunities in the industry.
We also extend our sincere appreciation to Sir Dennis Del Mar, Cabin Sales and Training Manager of
PTC Aviation Center, Inc., a former Flight Attendant of Philippine Airlines, and a former Flight
Attendant of Delta Air Lines. His wealth of experience in cabin operations, airline service, and training
gave our students a deeper understanding of the importance of professionalism, effective
communication, customer service, safety, and excellence in the aviation industry.
The expertise and experiences shared by both speakers greatly enriched the students’ learning
throughout the seminar. Their discussions and real-world experiences provided our students with a glimpse into the actual responsibilities, challenges, and opportunities within the airline and hospitality sectors. More importantly, they inspired our students to develop confidence, discipline, adaptability, professionalism, and a genuine commitment to delivering excellent service.
The CCDC – College of Business Education and Administration – Hospitality Management is truly grateful to Ma’am Glenda Sanchez-Nicanor and Sir Dennis Del Mar for generously sharing their time, expertise, experiences, and words of inspiration with our students.
Thank you, Ma’am Glenda and Sir Dennis, for inspiring and helping shape our future hospitality and
aviation professionals! Your knowledge and experiences will surely remain a valuable part of our
students’ learning journey.
A Meaningful Step Toward the Future
More than a two-day academic activity, the seminar and workshop became an avenue for students to gain practical knowledge, develop professional skills, and discover opportunities that could contribute to their future careers.
The lessons, experiences, and opportunities gained throughout the event will serve as valuable
reminders as the students continue their journey toward becoming competent and professional
members of the aviation, tourism, and hospitality industries.
CCDC-CBEA expresses its appreciation to everyone who contributed to the success of the Two-Day
Seminar and Workshop on Airline Operations and Hospitality. Through activities such as this, students
are given not only knowledge but also inspiration and motivation to continue learning, improving, and preparing for the professional world.
