Cordillera Career Development College provides a grievance procedure for employees as outlined in Article 17/ 18, Sections 1.5 and 1.5.1 of its Employee Handbook. The provisions provide the procedures to follow when raising concerns at work, and how to find a suitable resolution.
The procedure encourages employees to resolve grievances through dialogue and discussion, first of all. A formal written complaint can be made to the relevant authority if this does not resolve the issue, depending on the nature of the concern. The process outlines the responsibilities of Office Heads, Legal Officer, President and the Board of Directors for complaint handling. It also establishes a Grievance Committee to hear the facts, hold a hearing, afford the parties an opportunity to present their side of the story and make recommendations for action to be taken.
CCDC offers employees a formal process for reporting a grievance and discussing issues that affect the workplace, as outlined in the Employee Handbook.
